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You’ve found the perfect Calligaris piece. Now comes the fun part – making it a part of your home! And we want you to have the best, hassle-free experience possible.
Because our furniture is special, it requires special handling. That’s why we only offer Full Service Delivery for most orders. Our experienced delivery service providers will carefully unpack and inspect each item, place it in the room of your choice, and assemble your items if required.1 They’ll take away all the packing materials, too. Please take the time to inspect your delivery and provide a signature upon receipt.
When ordering, remember to provide a daytime phone number to arrange a delivery appointment. When your order arrives to our local warehouse, we’ll get in touch to schedule your delivery. We offer deliveries six days a week with convenient three-hour delivery windows (Monday to Saturday: 10am-1pm, 1pm-4pm or 4pm-7pm).
1 The delivery team will not install lighting fixtures, mount cabinets to walls, hang mirrors, or perform any duties beyond the reasonable scope of the service.
Different items have different delivery lead times that can range anywhere from 1 to 16 weeks.
If you purchase multiple items with different delivery lead times, your entire order will be delivered based on the longest lead time estimate. If you would like the items to be delivered sooner based on their availability, separate delivery charges will apply. Please contact customer service to make arrangements, or submit each order separately.
Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. Additional shipping surcharges may apply to some large or heavy items, but we will inform you of these charges at the time of your purchase.
Items in stock at our regional warehouse are normally shipped within 48 hours of order. Delivery lead times are best estimates only and are quoted in "business days" (not including weekends and statutory holidays). Please note that we cannot accept post office box addresses or freight companies for delivery of goods, and we require a signature verifying delivery.
We know you’re excited to get your new items, and we’ll make every effort to deliver them within the estimated time period; however, delays due to the manufacturing process, unanticipated freight setbacks and/or damage during transportation may result in longer than usual delivery lead times. Calligaris Toronto cannot be responsible for any delays beyond our control. Estimated dates are tentative and cannot be used as a reason for the cancellation of an order. If you choose to cancel your order, please refer to the Cancellations & Returns section.
Our Full Service Delivery program covers the Greater Toronto Area (including Hamilton and Oshawa) and select postal codes in southern Ontario (including Barrie, Kitchener/Waterloo, Cambridge, Guelph, St Catharines, and Bowmanville). For orders outside our standard delivery zone, we partner with specialized large parcel freight carriers. Please contact Customer Service at (416) 504-2959 for a shipping quote.
Unfortunately, we are currently unable to ship products anywhere outside of Canada.
Our delivery team will phone you prior to arriving at your delivery location. That’s why it’s important that you provide us with the best phone number(s) to contact you. If they can’t reach you by telephone, they will still attempt the delivery. If there is no one present at the address to accept delivery, the delivery crew will call again and leave a message if possible. The delivery crew will wait at your location for 15 minutes, and after that, will return your goods to our warehouse.
Please note that it is your responsibility to ensure that all furniture fits through entryways and delivery paths, and if required, a service elevator is booked for the delivery appointment. We are happy to provide furniture dimensions with and without the packaging material prior to your purchase.
Please provide at least 24 hour’s notice of delivery cancellation/reschedule. Failed deliveries are subject to the full delivery charge.
We kindly ask that you inspect your product(s) for any visible damage upon receipt. If any of your items are damaged, please notify us by e-mail immediately and supply us with photographs of the product and its packaging, with close-up images of the area of concern. Please refer to the Damaged Product section for more information.
If your item has been delivered by one of our Full Service Delivery partners, they will ask you to sign a document indicating that you’re satisfied with the condition of the delivered item(s). Please note any issues directly on that document as well.
All orders must be delivered or picked up from our local warehouse within 10 calendar days of arrival. Any orders that require storage after 10 days must be paid in full, and storage fees in the amount of $10.00 per day will apply. All storage fees must be paid prior to delivery. If you don’t communicate with our store about your delivery, and fail to claim the order within a six-month period, the order will be cancelled and a store credit issued (less a 30% restocking fee, any applicable storage charges, and any other related fees).
In special circumstances, we allow pick-up at our Etobicoke warehouse. Please contact Customer Service at Shop@CalligarisToronto.ca or (416) 504-2959 for more information. If you are picking up an order at our warehouse, you must provide government-issued photo identification.