Terms of Sale

Online purchases must be paid in full at the time of order placement. Visa and MasterCard are accepted for all online transactions.

In-store orders require a non-refundable, non-transferable 50% deposit at the time of purchase. The remaining balance must be paid in full prior to delivery or pickup.

In-store payments may be made by Visa, MasterCard, cash, e-transfer or cheque. All cheques are subject to a 5 to 10 business day clearing period. Merchandise will not be released until payment has been confirmed. Orders may be modified or cancelled within 48 hours of placement, provided the order has not yet been confirmed or shipped. Cancelled orders will be subject to a 5% processing fee, in addition to any applicable costs incurred up to that point.

After 48 hours, orders cannot be cancelled. If products are no longer required, customers should refer to the Returns & Refunds policy.

Modifications to product selections (e.g., size, finish) may affect pricing. If a change results in a lower total amount, a store credit or refund may be issued for the difference. Store credits are non-transferable and may not be redeemed for cash.

Once an order has been confirmed or shipped, it is no longer eligible for cancellation or modification. If an in-store order is cancelled after confirmation or shipment, the initial 50% deposit will be forfeited. A store credit will only be issued for any amounts paid beyond the deposit.

Products that have been delivered or picked up are considered final sale and are not eligible for return, exchange, or refund. All sales of clearance items, custom upholstery, mattresses, floor models, and in-stock merchandise are final and not eligible for return, exchange, or refund. Lead times vary by product and may range from 1 to 24 weeks. All delivery timelines are estimates only and are not guaranteed.

Orders with multiple items will ship based on the longest lead time. To receive items sooner, separate delivery fees will apply.

While we strive to meet estimated delivery dates, delays may occur due to production issues, shipping disruptions, force majeure, or transit damage. Calligaris Toronto is not responsible for delays beyond our control.

Estimated delivery dates are provided as a guideline only. They do not constitute a binding obligation and may not be used as grounds for cancellation or claims for compensation. Calligaris Toronto shall not be held liable for any damages arising from or resulting from delays in the order. To request a cancellation, contact Customer Service at (416) 504-2959 or Shop@CalligarisToronto.ca. All orders must be paid in full before delivery can be scheduled.

Deliveries are fulfilled by an insured third-party service provider. Additional fees may apply for missed deliveries or deliveries involving more than two flights of stairs. Delivery personnel are not authorized or insured to move items other than those being delivered.

It is the customer’s responsibility to ensure that all items will fit through all entry points and into the intended space. Product dimensions are available upon request.

Any damage or defects must be reported to Customer Service within 24 hours of delivery. Claims submitted after this period will not be accepted. All merchandise should be thoroughly inspected at the time of delivery. Any issues must be noted with the delivery team before they leave the premises.

If a third party (e.g., concierge, friend, family member) receives the delivery on your behalf, you remain responsible for inspecting and reporting any concerns at the time of delivery.

Orders must be paid in full within 10 days of arrival at our warehouse and must be picked up or delivered within 30 calendar days. Storage fees of $10 per day will apply after this period. Storage charges must be settled in full prior to release. Unclaimed orders after six months will be deemed cancelled and will be subject to the standard cancellation policy.

Please note that we do not ship to P.O. boxes or freight forwarding addresses. Wall mounting is not included in our delivery service. If required, please consult with your sales associate at the time of purchase. All Calligaris products include a one-year limited manufacturer’s warranty, effective from the date of delivery.

Upholstered sofas are covered by a three-year warranty on fabric, leather coverings, foam and stuffings, and a five-year warranty on the internal frame.

This warranty applies to manufacturing defects only and does not cover misuse, improper handling, or general wear and tear. Clearance and floor model items are sold as-is and are not covered under warranty.

Any modifications to the product will void the manufacturer’s warranty. Warranties apply only to the original purchaser and are not transferable. Calligaris Toronto reserves the right to repair or replace defective merchandise at its sole discretion. Replacement items are subject to standard lead times. No additional discounts or compensation will be provided in cases where repair or replacement is offered.

Natural leather products may carry markings that reflect the animal’s life. Variations in grain, texture, natural markings, and folds are not flaws but rather characteristics that highlight the uniqueness and authenticity of each piece.

Wood products may feature knots or grain inconsistencies; these are inherent characteristics of the material.

Plastic products may show minor surface artifacts resulting from the molding process.

Fabrics and other materials may exhibit slight colour variations from provided samples due to dye lot differences. Upholstered products ordered at different times may also show minor colour variations for the same reason.

Fabrics with textured soft piles, such as chenille, velvet, etc., are subject to normal flattening, and colour break at the seams, which may create light and dark shading effect. The latter cannot be considered defects but rather inherent characteristics of this type of material.

Only select Calligaris products are suitable for commercial use. Please consult with a sales associate to confirm product suitability for commercial applications.